Priority Consideration Date: October 28th, 2021
Since opening its doors in 1965, Tacoma Community College has provided a high-quality, affordable education to more than 500,000 people. Serving Tacoma, Gig Harbor, the Key Peninsula, online students and the women’s prisons, TCC educates about 11,000 students annually. Many TCC students are the first in their families to attend college, 58 percent receive financial aid, 13 percent have children, 42 percent are students of color, and 48 percent work while attending school. TCC has two campuses, the main campus in Tacoma and another in Gig Harbor. Situated northwest of Tacoma across the Narrows Bridge, the Gig Harbor campus offers credit and non-credit courses.
TCC is committed to developing and sustaining a vibrant educational environment where all students can thrive by providing educational opportunities such as learning communities, honors programming, undergraduate student research, bachelor of applied science degrees, and study abroad. TCC is committed to student success, and promotes innovation to help students. TCC is one of 67 colleges selected nationally to participate in the Department of Education’s Second Chance Pell pilot program, providing access to education for incarcerated individuals. Designated a Military Friendly College®, TCC is proud to serve Pierce County’s military community. In fall 2018, the college opened a food pantry on campus to support students experiencing food insecurity and was recognized by the Harvard Kennedy School for its College Housing Assistance Program, a community partnership that helps students access affordable housing.
The Program Manager reports directly to the Director of Corrections and will independently manage key functions related to day to day program support, testing, and administration for Tacoma Community College at the Washington Corrections Center for Women (WCCW) and the Mission Creek Corrections Center for Women (MCCCW).
Day–to-day Program Support and Testing
- Facilitates, proctors and coordinates testing programs including GED, eCASAS, and Accuplacer testing. Ensure compliance with all applicable laws, policies and professional standards related to testing and assessment.
- Develop, manage and maintain testing reports. Tracks tests taken, scores, and certificates.
- Manage, update and maintain education information on the Department of Corrections information systems (OMNI).
- Collaborate with instructors to coordinate student placement based on test results.
- Assure compliance with fiscal accountability for student records. Reconcile monthly GED bill for accuracy and approval to pay.
- Manage and monitor data on the GED Manager website providing information to the Director, Campus and SBCTC as needed.
- Develop and maintain strong collaborative partnership with DOC and other constituents to recruit, screen and place students into GED sections ensuring maximum enrollment.
- Maintains GED callouts for conflicts, attendance, and accuracy.
- Collect and prepare detailed, reports for Director, College and SBCTC
- Maintain effective data collection. Manages and monitors data processing for SMS, OMNI, and WABERS for accuracy and timeliness.
- Evaluate program activities and accomplishments. Collaborates with Enrollment Coordinator to update drops, transfers, and release lists.
- Coordinates and participates in graduation activities
- Tracks attendance for DOC (OMNI).
- Manages and monitors communication from students, DOC, and stakeholders to TCC Corrections Education
- Tracks/monitors projects and staff deadlines, including required professional development (TCC, SBCTC, DOC) and related documentation.
- Coordinates with Education Navigator to maintain student records.
- Manages special support schedules to include the Student Learning Lab, Navigator Workshops, Student Voice Council, Beta Psi Nu, and staff meetings.
- Attends meetings as an education representative of TCC Corrections Education
- Provides bi-weekly updates to Director.
Skills and Abilities
- Promote student access, retention, success, and diversity in support of the mission, vision and core values of the College.
- Organization and critical thinking skills to manage and direct the day-to-day operations of programs within the Corrections Education Department.
- Use Microsoft Office including Word, Access and Excel with speed and accuracy and demonstrate the ability and willingness to learn new applications.
- Extract, organize and analyze data; prepare reports using information processing technology and software.
- Set and adapt to changing priorities, solve problems, handle interruptions, meet deadlines, exercise independent judgment, analyze systems, data and situations and recommend changes.
- Design and produce professional documents demonstrating ability to interpret report data and conclusions.
- Develop team approaches to meeting departmental goals and developing solutions to faculty and student concerns.
- Ability to communicate compassionately with individuals and diverse groups in a culturally responsive manner.
- Strong interpersonal skills and ability to effectively communicate and collaborate with students, faculty, staff and external community partners.
- Success in establishing and maintaining positive working relationships within a diverse
- Ability to analyze and describe both qualitative and quantitative data.
- Bachelors degree in education, counseling, advising or closely related field from an accredited college or university.
- Experience as an educator, trainer in education or student testing.
- Proficient with word processing, business software and spreadsheet experience.
- Experience in assessment, testing or program evaluation, including reporting outcomes
- Masters degree from an accredited college or university
- Advanced experience with various computer programs designed for tracking data.
- Experience working in a correctional setting or working with at-risk populations,
Conditions of Employment
- Successful completion of a criminal history background check
- Attend and successfully complete the Department of Corrections training (CORE).
- Proof of completed COVID-19 Vaccination is required upon hiring and employment at TCC.
The Successful Candidate Must Demonstrate
- Strong interpersonal skills and demonstrated ability to interact with diverse populations, both internal and external to the college.
- Excellent customer service skills; including building and maintaining internal/external customer satisfaction.
- Ability to maintain positive and collaborative working relationships; effective supervisory skills and the ability to facilitate positive resolutions when conflict occurs.
- An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
- High organizational and problem-solving abilities. Ability to multitask and prioritize a heavy workload.
- Ability to communicate and relate well with diverse populations, students, faculty, staff and the general public in a friendly, courteous, respectful and professional manner with an appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
- Ability to actively lead and participate on teams to advance the college towards the completion of shared goals.
- Ability to maintain strict confidentiality of departmental and student records.
- Ability to promote and maintain a healthy and positive work environment with collegial and cooperative work relationships.
- Ability to provide clear and ethical principles to decision making and use judgment and discretion in sensitive matters.
- Ability to perform well under pressure, multi-task, and engage in critical self-reflection and growth.
- Ability to represent the college effectively at all levels, both internally and externally.
Complete application packages must include the following:
- Tacoma Community College application.
- Resume and cover letter. Indicate in your letter how your educational background and experience align with the qualifications for this position.
- Unofficial (copies) transcripts for all colleges and universities attended
- Tacoma Community College is committed to creating and supporting a multi-cultural climate that welcomes, fosters, respects, and celebrates diversity. Please attach a statement (maximum two pages) describing your experiences with other cultures and communities, your level of cultural self-awareness and how you have integrated both experience and self-awareness into your living/working environment.
Terms of Employment
This is a full-time exempt position contracted on an annual basis. Renewal of the contract is dependent on funding. Flexibility in scheduling is required to meet the needs of the department. Some evening, off-campus sites, and weekends may be required. The salary range for this position is $55,000 to $60,000 DOE/DOQ per year. The salary will be prorated to reflect the actual number of contract days worked in the remainder of the fiscal year. Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by National Student Clearinghouse.
The workplace for this position is located within the Washington Correction Center for Women in Purdy, WA or the Mission Creek Corrections Center for Women in Belfair, WA.These are normally a safe environment; however, the potential for compromise of personal safety does exist.
Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, 253-566-5055; Dolores Haugen, Section 504 Officer, 253-566-6090. Tacoma Community College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Tacoma Community College
6501 S 19th St Bldg. 14, Tacoma WA 98466