The Senior Operations Intelligence Analyst is responsible for analyzing and presenting a variety of data to support telemedicine operational, quality, and performance measurement initiatives throughout the Johns Hopkins Health System and affiliated entities. This will require close collaboration with staff and IT teams within the Office of Telemedicine, clinical departments, existing data and analytic teams, and many other analytic, quality, financial, and business planning groups throughout the system. Data and reporting analysis could encompass areas such as patient satisfaction survey programs, quality and patient safety reporting, clinical outcome performance tracking, asset utilization and measurement support, billing and compliance metrics, finance, business development, and others. The successful Senior Analyst will analyze and organize complex qualitative and quantitative operational, clinical, financial and administrative data from multiple data sources, and synthesize results into meaningful reports and presentations on a regular basis, leveraging Tableau tools, Excel analysis, Epic reporting tools such as reporting workbench and radar, as well as other tools. Effectively supports the organization by maintaining quality requirements and functional design specifications ensuring design and integration standards are met for assigned Johns Hopkins Medicine telemedicine programs. They will leverage their skills working with large data sets, distilling data down into digestible information, for consumption by senior leadership and staff across the organization. They will serve as a resource and role model for other data analysts.
Participates in upgrading existing programs and includes requirements definitions, design, development, training and support per the system life cycle methodologies and system development standards. Provides end user support and collaborates with end users to provide workflow analysis to support departmental and organizational efficiencies, objectives and goals while following applicable policies and procedures.
Specific Duties include but are not limited to: Maintaining and supporting existing programs. Auditing billing and compliance metrics. Investigate and resolve non-technical telemedicine related patient safety events and Help Desk tickets as assigned. Support system wide Go Live’s and provide post Go Live analysis for optimization. Optimize existing workflows and retrain staff when new operational functionality is available. Audit, review, inventory and coordinate updating of training materials. Track and audit dashboard to ensure functionality and veracity. Use dashboards created by existing data teams for team and institutional presentation needs.
Work requires extensive knowledge in planning, monitoring, measuring, and reporting on Telemedicine projects. Support programs by data analysis and reporting. Broad knowledge of health services business, financial, and operational models. Familiar with operational performance improvement principles. Understanding of compliance, legal, and regulatory impacts upon telemedicine programs. Working knowledge of Business Intelligence tools such as Tableau, PowerBI, or others preferred. Knowledge and application of statistical analyses including financial variance analysis and statistical significance preferred. Some knowledge of electronic medical record system data (Epic preferred).
Requires a Bachelor’s degree in Healthcare Administration, Education, Business Management or related field; information systems or statistics or related field will also be considered. Master’s degree is preferred
Requires a minimum of 5 years of experience in data analysis methods, workflow analysis and implementation of new programs in healthcare operations, administrative, business, clinical or research setting. Project management skills and/or experience a plus
Preferred – Operations Certifications such as PMP, Agile, Lean Sigma, Six Sigma etc.
Full Tiime Day Shift (40 hours)
JHH, 600 N. Wolfe Street, Baltimore, MD 21287
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.