Housing Outreach Manager (Bilingual: Español/English) at VIA CDC in Milwaukee, WI – shared by Jobs That Help as a third party
APPLICATIONS DUE: To ensure full consideration for the position, apply by Thursday, November 18; however, this position will remain open until filled by the right candidate.
STATUS: Full-time, Exempt
SALARY: $40,000-50,000, based on experience and qualifications
WHO WE ARE: VIA CDC (formerly Layton Boulevard West Neighbors, or LBWN) is an innovative community development corporation that is a partner in building strong, healthy neighborhoods where we all can thrive. We are anchored on Milwaukee’s near south side, surrounding the neighborhoods of our foundresses, the School Sisters of St. Francis. Since 1995, VIA has leveraged more than $51 million in neighborhood improvements and has grown in size, budget and impact.
Working directly with neighbors and community partners, the Housing Outreach Manager will serve as the team lead for connecting neighbors to resources to ensure everyone in Silver City, Burnham Park and Layton Park has quality, affordable housing. In addition, they will represent VIA as a leader in housing solutions, identify new strategies to address housing disparities, and otherwise be an awesome member of the VIA CDC team.
WHAT YOU’LL DO: The Housing Outreach Manager works towards equitable outcomes by administering VIA’s housing programs and connecting neighbors to other resources, all in support of VIA’s broader goal of building strong, healthy neighborhoods where everyone can thrive. You will primarily:
- Catalyze Home Improvements (60%)
- Coordinate all aspects of VIA’s home improvement matching grant program including: applicant qualification, budget management, verification of work completed, and compliance monitoring.
- Connect homeowners with public and private resources such as home repair grant or loan programs.
- Conduct grassroots outreach (e.g. following COVID-19 protocols, may include door-to-door canvassing, block meetings, community event presentations, etc).
- Identify opportunities and implement action plans to cluster home improvements around other community development investments.
- Organize Most Improved Home Contests that inspire neighborhood pride.
- Coordinate design workshops to maximize curb appeal and help people visualize their dreams.
- Work with neighbors to abate housing code violations.
- Obtain and analyze data to measure impact (e.g. number of homes improved and people impacted, code violations, and other housing quality and equity indicators)
- Counter displacement through foreclosure prevention (15%)
- Coordinate all aspects of VIA’s mortgage & tax assistance grant program including: applicant qualification, budget management, and compliance monitoring.
- Conduct outreach to promote mortgage assistance and financial wellness opportunities for homeowners.
- Coordinate culturally-relevant education on becoming and navigating life as a homeowner
- Collaborate with homeownership and financial education organizations; connect homeowners with resources to improve their mortgage situation and financial wellness.
- Track outcomes of referrals to homeownership education organizations.
- Utilize data to identify homeowners in need of assistance and conduct outreach in a proactive manner.
- Collect and analyze data to measure impact including bank and city-owned homes, pre-foreclosure filings, and improvements to homeowners’ financial situation.
- Support wealth-building through homeownership (10%)
- Organize workshops or connect neighbors to education about becoming homeowners.
- Create and implement pathways to prepare (43) residents of VIA’s rent-to-own developments to purchase their homes when their rental compliance period ends.
- General Housing Program Management (15%)
- Build relationships and trust with neighbors and community partners – this is the foundation for everything.
- Represent VIA at community events, panels, etc. related to affordable housing.
- Create and manage annual program budget and community impact goals.
- Continually assess the impact of your work and identify strategic opportunities or new initiatives for VIA as housing access and conditions change.
- Contribute to grant reports / applications, newsletters, other communications.
- Participate in VIA CDC staff meetings, neighborhood events, and board meetings as required
WHO YOU ARE:
The ideal candidate will exhibit excellent follow-through, a commitment to building trust through relationships, and a passion for making a difference through housing. You love seeing a direct impact in your community and working towards a shared vision with your colleagues in a collaborative environment. You have a superpower for making people feel heard and knowing when (and how) to turn that into action. You get excited about walking people through processes that weren’t designed for them AND advocating that systems change so that they are. You know how to empathize in tough situations and are strategic about finding solutions when appropriate. You aren’t scared of lots of phone calls and follow up to make sure a goal gets accomplished. You should also have:
- Excellent oral and written communication skills in English and Spanish
- Have a demonstrated commitment to building a more equitable world where we all can thrive.
- Ability to create & develop relationships with people of all backgrounds.
- Exceptional organizational and time management skills.
- An understanding of how housing connects to other systems that affect wellbeing and quality of life.
- Attention to detail and critical thinking, which you can apply to budget and program management.
- A willingness to use technology tools for scheduling, project management, and data tracking.
- Ability to conduct evening and weekend activities occasionally (we offer flex scheduling).
In addition, as part of our team we hope that you will also exhibit strong: learning, problem-solving and analytical skills; team-player skills; ability to work independently; high degree of flexibility, integrity and initiative; and alignment with VIA CDC’s mission and values (strength-based, community-led, listening, justice, teamwork & results).
Plus but not required:
- Have lived experience in VIA’s anchor neighborhoods (on Milwaukee’s near south side) or similar communities
- Experience/knowledge in housing programs and services available in Milwaukee
- Education in community development, urban planning, or related fields
- Knowledge of Google Apps, Salesforce, Hustle, Soapoxx and Asana (technology tools for our work)
Starting at annual 21 days PTO + 10 holidays (of your choosing), flexible hours, retirement/pension account with employer match, 100% covered short/long-term disability and life insurance, 75% employer-paid health/vision/dental insurances; and professional development funds.
Due to the COVID-19 pandemic, most VIA staff are working from home most of the time. Our offices are available/encouraged for work but staff are allowed to work from home for the foreseeable future. This position, currently and in the future, would likely also spend time out in the community with neighbors, at events, etc. In compliance with our funding and contracts, VIA is a drug-free workplace.