The Community Health Navigator is responsible for ensuring individuals receive appropriate intervention and follow-up of needed community services and support in the COVID-19 Pandemic.
• Prepare and write a wide range of reports, such as recording clients’ progress, charting referrals and scheduling.
• Ensure collection of program data.
• Report to the Program Manager and/or Director of Behavioral Health on a regular basis regarding overall program performance and progress.
• Ensure program/participant confidentiality.
• Utilize a culturally-based approach to engaging American Indian (AI) individuals experiencing critical behavioral health.
• Conduct telehealth services.
• Track client information and provide proper follow-up in regards to referrals and appointments.
• Perform initial screenings to identify needs individuals experiencing critical behavioral health needs.
• Educate to increase knowledge of the availability of wellness and other resources for meeting financial needs associated with mental health treatment.
• Refer individuals to care providers and community resources.
• Serve as a community behavioral health resources.
• Establish and/or maintain professional relationships with community partners.
• Identify gaps in health and human services for AI youth and young adults at risk for suicide.
• Submit accurate written reports on participant progress.
• Participate in training sessions, meetings and conferences related to the Program.
• Maintain accurate records of activities, communications, and travel.
• Follow established GPTCHB organizational policies and procedures.
• Serve as an advocate for clients. Consistently demonstrate the ability to link client/families with community resources. Stay informed of relevant community resources in order to make appropriate referrals.
• Assist in conducting home visits and transporting clients when safe and possible.
• Effectively plan, organize workload and schedule time to meet the demands of the position.
• Work in a cooperative and professional manner with GPTCHB staff.
• Treat Great Plains tribes and collaborators with dignity and respect.
• Utilize effective verbal and written communication skills.
• Abide by the GPTCHB policies, procedures, and structure.
• Advance personal educational development by attending training sessions and seminars as appropriate, especially those focused on maternal and child health.
• Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.
• Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect.
• Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
• Familiarity and/or experience working with the American Indian populations; respect for and knowledge of traditional, cultural and spiritual practices of diverse American Indian communities, as well as an ability to work with other racially, culturally and ethnically diverse populations.
• Consistently demonstrate respect and acceptance toward differing capabilities, race, cultures, gender, age, sexual orientation and/or personalities.
• Maintain and ensure organizational privacy and confidentiality.
• Must be able to handle crisis and tolerate stress professionally.
• Must be self-directed and take proactive initiative to assist others.
• Possess the ability to resolve problems with other departments and coworkers without direct supervision.
• Able to exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.
• Ability to maintain a flexible work schedule, including evenings, weekends and overnight or extended travel as necessary.
• Ability to effectively present information in one-on-one and small group situations to community members, clients and other employees of the organization.
• Proficiency with computer programs (Word, Excel, PowerPoint) and other Internet technologies.
• Valid driver’s license must be kept current; certificates, credentials or licenses must be kept current and consistent with regulations required by applicable Federal, State and/or grant regulations.
• Ability to promote an alcohol, tobacco and drug-free lifestyle.
• Embrace modes appearance and attire which reflects a professional presence.
• Adhere to GPTCHB policies and procedures.
Work Environment/Physical Demands
The characteristic demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is frequently required to stand, walk, sit and use hands to finger, handle or feel. The employee is often required to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel: Frequent local travel required; occasional out-of-town travel required.
1. AA/AS in Social Work or related field plus one (1) years of direct service; or a minimum of (3) years in direct service experience.
2. Strong written and verbal communications skills. Must be able to present to, and interact with both public and private health officials at tribal and community levels.
3. Experience that indicates the ability to interact effectively with leaders among Indian communities, government agencies, scientific and academic communities, medical and health-related organizations, non-governmental groups and the public at large is required.
Native American/American Indian Preference in hiring will be applied as defined in title 25 usc 44-46 &474.
Employment is contingent upon the outcome of all required criminal background checks