The Comprehensive Recovery Unit (CRU) is an 8-bed facility for diversion from inpatient behavioral health. Our typical stay is 5 days in which we work to help individuals have a viable discharge plan and tools to help manage the crisis at hand. Our team is composed of registered nurses, CRNPs/PAs, Masters level Therapists, technicians, and a discharge specialist. Our services include medication management and adjustments, group and individual therapy, and referrals and connections to follow up care.
As a Service Coordinator, you will be assisting individuals admitted to the CRU with their referral and discharge needs. Responsibilities will include partnering with the treatment team including the Provider, Nurses, and Therapist to complete any orders and recommendations such as necessary referrals and follow up appointments, providing transportation as needed at discharge or for needs that come up during an individuals’ stay, and supporting the team through assisting with authorizations for service and discharge reviews. Additionally, cross training is provided to support the technician team when needed.
The hire for this candidate must have a completed bachelor’s level degree. Prior experience in a residential setting, or experience with crisis management or suicide prevention preferred, but not required. The dress code is business casual, with opportunities for casual Fridays. Parking is at no cost, on site. This is a Monday through Friday daylight position, 830a-430p, with some flexibility.
The Service Coordinator is now eligible for a SIGN-ON BONUS! If you are seeking a change and looking to make a difference in an underserved population, now is the moment to find your place at UPMC!!!
Sign-On Bonus Details
- $3,000 for an 18-month work commitment
Responsibilities:
- Provides professional coordination of mental health services according to the individual’s level of need and works as a member of a treatment/service team, often taking the lead role to provide advocacy, and using considerable discretion and independent judgment in order to promote individuals’ mental health recovery. Develops relationships with the individual, their family, and other important people in their life.
- Assesses individual and family strengths and needs in a collaborative method. Develops an assessment based on strengths and needs. Promotes service planning efforts which result in developing, documenting, and implementing a comprehensive service plan driven by the individual utilizing all agreed upon strengths and needs. Completes assessments, service plans, and other required documentation utilizing collaborative documentation with the individual according to regulations. Convenes and facilitates interdisciplinary service planning meetings to include all relevant and appropriate natural and professional supports Ensures individuals needs are met. Assists individual and family to identify, link, access and coordinate such resources. Provides linkages to both internal and external resources. Provides culturally competent services with consideration for the individual’s racial, religious, gender, sexual orientation, age and ethnic background and identification. Investigates new resources and communicates to involved parties prospective resources as a liaison on behalf of the individual being served. Maintains an up-to-date catalog of available community resources, including location, eligibility requirements and program alternatives. Advocates for and with the individual being served to ensure responsiveness from natural, community, generic and specialized services/supports. Advocacy includes providing information, removing barriers, creating options and resolving problems.
- Attends training programs as provided through the State, County and Agency to assure that the incumbent is up to date on new approaches, best practices and recovery-oriented services. Maintains regular contact with individuals during hospitalizations and transitions of care. Maintains an accurate and timely record of Service Coordination activity. Records individuals being served and collateral contacts. Updates forms as needed. Reviews charts for compliance with regulations. All Service Coordinators are required to participate in the On-Call Service per department guidelines.
Qualifications:
- Bachelor’s Degree in a Human Services field such as Social Work, Psychology or Counseling required.
- Other fields of study may be considered with coursework of at least 12 credits in Human Services.
- One-year related experience preferred. Prior experience working in community settings preferred.
- Safe driving record required.
ATTENTION: IF YOUR DEGREE IS NOT IN SOCIAL WORK, PSYCHOLOGY OR COUNSELING, TRANSCRIPTS MUST BE ATTACHED FOR CONSIDERATION.
Licensure, Certifications, and Clearances:
- Applied Suicide Intervention Skills Training
- Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
- Cardiopulmonary Resuscitation (CPR)
- Comprehensive Crisis Management (CCMC)
- Driver’s License
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran